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We're sorry to have to advise you that we've uncovered a potential issue with a small percent of the ejectors installed in KRISS CRB/SO and SBR/SO models with SN's (last 4 digits) between 1100 - 1633. This does not effect any of our LE SMG's.
THIS IS NOT A SAFETY ISSUE.
THIS IS NOT A FACTORY RECALL OF ALL KRISS FIREARMS IN THIS SN RANGE.
NOTE THAT THIS REFIT PROGRAM WILL ONLY BE AVAILABLE
FROM 1 OCTOBER - 1 DECEMBER, 2009
The symptom seems to be a higher than normal incidence of failure to eject (FTE's) wherein the spent casing does not clear the chamber or ejection port and or stovepipes.
The underlying cause seems to be a small percentage of ejector parts that were delivered to us off-spec...and we failed to catch in our QC process. These potentially out of spec ejectors have been noted to bend, in some but not all cases, after the first 75-100 rounds have been fired. Your KRISS was test fired 15 times before it left our shop, which was apparently about 50 rounds short of what we needed to catch the problem. If the ejector tip has bent, it will not contact the spent casing correctly and can cause an FTE.
NOTE THAT IF YOU HAVE MORE THAN 75-100 ROUNDS ON YOUR KRISS AND ARE EXPERIENCING NO PROBLEMS, there is no action required on your part. Your ejector will be fine. IF YOU HAVE NOT PUT 75-100 ROUNDS ON YOUR KRISS, PLEASE DO SO before contacting us. We're only re-fitting those firearms that have a demonstrated problem.
However, if you are experiencing continual FTE's with your use of KRISS approved ammo, here's what you need to do.
IF YOU ARE THE ORIGINAL OWNER OF YOUR KRISS, take your KRISS to your local KRISS Certified Dealer from which you bought the firearm. Let him know in advance that you plan to come in so that no one's time is wasted. We have designed and will supply your KRISS Dealer with a tool that he can use to quickly check the position of your ejector... minor disassembly of the firearm is required. Do us all a favor and please clean your KRISS before you take it in. If the ejector has moved out of position, your KRISS Dealer will either refit a new ejector using the parts kit we have supplied, or will return it to us for refitting, at no expense to you. We will compensate the Dealer for his time to repair if he so chooses to do the work on-site.
See the pdf links below for a full description of the issue and the instructions we have provided to your Dealer for the replacement of the old ejector.
If you are the owner of a used KRISS and did not purchase your firearm new from a KRISS Certified dealer, as you know, your firearm does not carry our Customer Warranty on defects in materials and workmanship. However, as a one-time exception, KRISS USA will make available to owners of used KRISS firearms a free re-fit kit that you or your local gunsmith can easily install. Our KRISS Certified Dealers are under no obligation to provide this service to you under warranty claims, so please don't ask them to.
Please don't hesitate to call us on our Ejector Refit hotline, 757.821.1089 ext. 303, 0800-1600 ET or use the form below.
Again, apologies for any inconveniences this causes our valued owners and Dealers, and you have our assurance we'll do all can to set things right.
Charles J. Kushell IV
CEO and Director
Transformational Defense Industries
Links:
Ejector Refit Contact Form
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